Services

DeltaStreet 24x7 Support & Services

SAP SUPPORT

We provide support to our clients in every phase of SAP implementation and beyond. When implementing a new application, Delta System and Software Inc provides training, support and help desk services to ensure effective change management and support strategy for your project team members and business users.

DeltaStreet 24x7 SAP Support

From specialized technical support to business application support for your end users, Delta System and Software Inc helps your team with a solid support strategy. We provide high quality on-site and remote consulting, support and managed services for growing enterprises worldwide and help them gain significant competitive advantages by aligning technology with business strategies to improve productivity, business growth, efficiency and profitability. At Delta System & Software, we have two competency centers working round the clock providing you with 24 X 7 SAP Support and Managed Services, customized to meet your SLAs and support needs.





SUPPORT AND MANAGED SERVICES

Features:
→ Guaranteed Response Time SLAs for Critical Issues
→ On-Shore (USA) or blended(On- Shore & Off-Shore)
→ 24 x 7 Support, Administration and Reporting
→ Proactive Monitoring and Management
→ Event Correlation and Management
→ Root cause Analysis
→ Predictive Analysis
→ Proactive Health Checks
→ Ticketing System
→ Assessments and Remediation

→ Resource Empowered Delivery
     - Platinum Level Service and Support Delivery Managerr Assigned –Single Point of Contact
→ Metered Service Model
     - Complexity Determines Level
     - Global Consultant Base
     - Only Invoiced For Actual Time
     - No Retainer or Minimums
→ Predictive and Proactive Support
     - Provide Support Before Outage





DELTA 24 X 7 MANAGED AND SUPPORT SERVICES

SAP SOFTWARE PRODUCTS COVERED

→ SAP Financial Accounting: GL, NewGL, AP, AR, Banking, AA
→ SAP Controlling: CCA, PCA, IO,CO-PC/ML, COPA
→ SAP FSCM/Treasury & Risk Management
→ SAP S4 HANA Simple Finance
→ SAP Revenue Recognition Accounting
→ SAP Project System
→ SAP Real Estate Management
→ SAP Material Management
→ SAP Supplier Relationship Management (SRM)
→ SAP ARIBA
→ SAP Sales & Distribution (OTC process)
→ SAP Logistics Executions
→ SAP Production(PP), Production Process (PP-PI)
→ SAP Plant Maintenance
→ SAP Customer Service
→ SAP Quality Management
→ SAP (GTS) Global Trade Services/Management
→ SAP HR/HCM/SuccessFactors
→ SAP Basis, Security & Solution Manager
→ SAP GRC (Governance, Risk & Control)
→ SAP Master Data Management
→ SAP ABAP Reports
→ SAP PI/PO
→ SAP BW/BI/HANA Reporting/Analytics
→ SAP BPC
→ SAP Month End /Year End Closing
→ SAP Local & Legal Reporting
→ SAP Supply Chain Management
→ SAP Industry Sols (IS-Retail, Oil & Gas, Utility)
→ SAP EWM
→ SAP APO (PP/DS, GATP)
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